Privacy Policy
PetMockup respects your privacy. This policy explains what information we collect, how we use it, and the choices you have when using our custom pet portrait preview and ordering experience.
Information we collect
We may collect your uploaded pet photo, pet name, email address, order details, and basic website usage information.
Uploaded photos and artwork
Uploaded photos are used to create your custom artwork, preview images, product mockups, and related order materials. Do not upload photos you do not have permission to use.
How we use information
We use your information to generate previews, provide customer support, process orders, improve the service, prevent misuse, troubleshoot issues, and send updates when requested.
Email communication
If you provide your email address, we may use it to send your preview, order updates, support replies, and occasional PetMockup offers or product updates. You can opt out of marketing emails when available.
Third-party services
We may use trusted providers for image generation, payments, email, analytics, hosting, and order fulfillment.
Payment information
Payment details are handled by our checkout or payment providers. PetMockup does not need to store full payment card numbers on this app.
Cookies and analytics
We may use cookies, pixels, analytics tools, and similar technologies to understand site performance, measure advertising, improve the customer experience, and help prevent fraud.
Data retention
We keep information only as long as reasonably needed for the purposes described in this policy, including order support, legal, accounting, security, and operational needs.
Your choices
You may choose not to provide optional information, but some features may not work without an uploaded image or order details. You may contact us to request help with privacy questions or account/order information.
Children's privacy
PetMockup is intended for use by adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
Contact
For privacy questions, contact support through PetMockup.com.
This page is provided for general informational purposes and may be updated as the service evolves.